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Growing Together: SoundView Welcomes Western Connecticut CU Members!

April 23, 2024

FAQ: Upcoming System Conversion at SoundView Financial Credit Union

What is the latest news with the SoundView and Western CT merger?

We're excited to announce a system conversion as part of our merger, which will enhance our banking services. This conversion is scheduled to begin at 5:00 PM on Friday, June 28, 2024, and we expect to return to full service by Monday, July 1, 2024.

How will the system conversion affect banking services?

All online banking services will be unavailable from the evening of June 28 until the morning of July 1, 2024. Additionally, all physical branches will be closed on Saturday, June 29, 2024.

What should I do to prepare for online banking changes?

On or after July 1, 2024, you will need to log in with your existing User ID but will be required to set a new password using the last four digits of your social security number as the initial password. If you have not set up a custom User ID by June 28, please contact us for assistance.

Will my debit card still work during the conversion?

Your current debit card will need to be replaced. We will send new debit cards to your home address in the last few weeks of June. Please activate your new card and set your PIN upon receipt. You can begin using your new card starting from 5:00 PM on June 28, 2024.

Are there changes to the credit card system?

No, your SoundView credit cards will not be affected by the system conversion. We will inform credit cardholders about the arrival of any new cards separately.

Will the Bill Pay feature change?

The existing Bill Pay program will remain unchanged during the conversion. Post-conversion, a new Bill Pay option will be available, which you can switch to if you choose. However, you can continue using your current Bill Pay account for at least the next 90 days.

What should I do if I have urgent banking needs during the conversion?

Member support will be available via email and after-hours voicemail during the system conversion weekend. Please email us at membercare@soundviewfcu.org with your name and phone number, or call us at 203-796-4500, option 8, to leave a voicemail.

What should I do if I have urgent banking needs during the conversion?

For urgent needs, please use the contact methods mentioned above to reach our member support. We are committed to assisting you even during the offline period.

Thank you for your patience and understanding as we work to bring you improved and more efficient banking services through this merger!

July 13, 2023

We are delighted to share thrilling news that demonstrates the growth of our credit union community. SoundView is expanding its family by warmly welcoming the members of Western Connecticut Credit Union. Effective July 1, 2023, the merger received all necessary approvals, signifying a significant milestone in our journey together.

What does this mean?

A Stronger and Vibrant Credit Union Experience

Moving forward, SoundView will serve as the surviving credit union, integrating the strengths and resources of Western CT while preserving our name and legacy. This union represents a new chapter for all members, as we unite to create a stronger and more vibrant credit union experience.

Enhanced Banking Experience

During this transition, we are diligently working to enhance your banking experience and make it even more convenient for you. Exciting plans, such as a new drive-thru service at our upcoming Western CT location, are on the horizon. However, please note that these changes will not be implemented immediately. We kindly ask for your patience and invite you to stay tuned for future updates on additional locations, services, and more. Rest assured that your accounts will remain unaffected, and we will keep you informed as new services and locations become available for your use.

Expressing Our Appreciation

We would like to take a moment to express our heartfelt appreciation to Jo-Ann Palladino, the outgoing President and CEO of SoundView. Since 1996, Jo-Ann has been an indispensable part of our credit union, leading with unwavering dedication and driving initiatives that have significantly enriched the lives of our members. Through year-end, Jo-Ann will serve on the transition team for the merger until her retirement. Her top priority remains ensuring that our members are well taken care of during this transition, working diligently over the next several months to ensure a smooth process.

Introducing Our New President

We are also thrilled to introduce SoundView's new President, Sabrina DeFazio! Sabrina brings an impressive career in the Connecticut credit union industry, with her journey culminating in becoming the President of Western CT in 2012. Under her leadership, we are confident in our ability to navigate this new chapter and continue providing exceptional financial services that prioritize member needs.

Expanding Community Outreach

With our combined resources and expertise, we will not only continue delivering excellent service but also expand our community outreach, making a meaningful difference in the lives of our members and the communities we serve. Throughout the merger process, we will keep you well-informed at every step. Our dedicated staff is here to help and address any questions you may have.

Thank You for Your Support

We extend our sincere gratitude for your unwavering support and trust in our credit union. It is an honor to have you as a valued member, and we are thrilled to embark on this exciting journey together as the SoundView family grows.

What's Next?

Stay tuned! We will keep you informed with any enhancements and changes as we move forward! You have the commitment of our Board of Directors and Management for a smooth and seamless transition.

Common Questions

How will my accounts be affected?

You can expect business as usual following the legal merger as no immediate changes or action will be needed by you. You will continue to access your accounts, manage them as you currently do and be serviced by your existing Member Service Team. We are committed to a seamless transition of any operational changes made between our organizations.

Will my accounts continue to be insured?

Yes. Your accounts will continue to remain well protected and insured. Your deposits are federally insured through the National Credit Union Administration for up to $250,000 and backed by the full faith and credit of the United States Government. If you have accounts at both SoundView and Western CT, that equal or exceed $250,000 when combined, please contact us for further information at 203-796-4500.

Will the credit union remain open?

Yes! Both credit union offices will remain open at 14 Research Drive, Bethel, CT and 1 Gillette Park, Boston, MA.

Will the staff be impacted by the merger?

All staff will continue to work for the future organization. The board and management of both credit unions are committed to retaining all staff during and after the transition.

What will happen to our Board of Directors?

As part of making this a true partnership of our organizations, the new organization will be supported by 5 members from SoundView’s board and 4 members from Western CT’s board. This board member structure provides for representation from both sets of membership in driving the future direction of the combined entity.